Octane Review 2019
This review is an honest account of my experience with Octane and their customer support team.
I haven’t done a review like this because I’ve never had such a bad experience with a company before.
What Is Octane?
Octane is a cloud based service which is meant to allow you to download, edit and live stream your new video straight to YouTube all using there cloud based service.
According to Octane YouTube rank live video better than general uploaded videos and they say they guarantee top results on your live streamed YouTube.
What’s the purpose of this review?
As I mentioned above I’ve never made a review like this before as I’ve already been recommending people purchase the product that i’m reviewing.
In this case, I’m saying stay well clear of this greedy and unethical company, they use under hand tactics to avoid paying refunds for software that in my opinion and many others have that it doesn’t work and is extermely slow.
I want to show you an email that was sent by this company below.
Please pay close attention to the end of the email.
We’re sorry you weren’t totally blown away by Octane. We tried our best to make this a win for you, but it’s not for everyone.
We’d like to give you two of our award-winning courses to make up for this experience.
Here’s the list of choices:
If you would like us to give you two of our award-winning products in exchange for Octane, please let us know. We would love for you to find the method or course you are looking for.
And if there’s anything I can personally help you with I’d be more than happy to help out, or we can continue with the refund.
Just let us know which is best for you 🙂
P.S.: A high percentage of the profits from the ” Octane ” was donated to the starving children of Indonesia (see video here:https://youtu.be/pX-mTWWWwqs). I hope you understand that by processing your refund, you are effectively removing food from these kids mouths. If you feel that you need the money more than them, then we can continue to process your refund)
I’m sure you will agree this isn’t OK.
Octane seem to think it’s OK to guilt there paying customers into not taking a refund for faulty software.
There is no mention on the payment page that they pay any of their profits to starving children.
What Didn’t Work?
I had a few issues with Octane and the main one was any video over 6 minutes would just fail and stop rendering but they system wouldn’t tell you.
Another issue that has come up a few times is the service is very slow, the rendering, downloading and streaming is all very slow.
When live streaming YouTube report the feed from Octane as “BAD”, an a few occasions the stream just dropped out completely.
Octane works by allowing you to use “Common Comms” videos but the system only allows you to use their videos they have inside the system for the keywords you select.
After asking for a refund their support team have stopped responding to my refund request and I’ve spoken with a few others that have experienced the same issue.
Octane has a 30-day money back policy but isn’t willing to honour this so I’ve had to raise a dispute with PayPal to get my money back for faulty software.
Would I Recommend This Product?
Absolutely not, the decision is yours to make but I personally don’t want to support a greedy and under hand company that think what they are doing is OK.